Accounting

Begin by defining what Performance Measurements in Service Businesses are. Go on to differentiate between service businesses and product businesses and the complexity of measuring performance in each of the two. Give the specific ways through which performance measurements in service businesses may be done while at the same time giving reasons as to why some of those measures cannot be used for product businesses. Give various methods through which performance of employees in service businesses can be documented. Also reveal ways through which this information assists higher levels of management in planning and forecasting the organizational needs. Mention some of the pros and cons of performance measurements such as cost implications and performance appraisal. Give reasons as to why it is important for service businesses to measure performance. This may include to reward or decide on retrenchment criteria. Analyze in detail the various reference models and frameworks related to performance measurement and give specific details in regard to each of them.

Discuss economic value added, activity-based costing, quality management, customer value analysis, action profit linkage and all other major terms related to performance appraisal.

Explain ways through which organizations minimize performance control related costs and effectively use collected data to improve the quality of employees work. Conclude by giving detailed information about views given by others. You may do this by collecting information on the internet or other sources. Also make sure that you give your own analysis in the conclusion and give reasons as to why you take a particular stand. Mention your view also towards the views of others that you collect on the internet and give reasons as to why you either approve or disapprove of others views.